Tibah Airports is proud to announce that it has successfully passed all requirements and has been recertified by ISO 9001:2015 and ISO 10002:2018 for the next three years. The company has also successfully passed the surveillance audit for ISO 14001:2015.
Managing Director, Eng. Sofiene Abdessalem said, "Tibah Airports' Customer Experience team deserves all the praise for this accomplishment. This achievement is a testament to our commitment to continuously enhance our customers' experience at the airport. We strive for excellence in customer experience, and we make it our top priority. We believe that creating a great customer experience is a must for any successful business. Our team works hard to ensure that our customers have a pleasant experience when they travel through our airport. We are proud of our accomplishments and will continue to strive for excellence."
Tibah Airports would like to extend its heartfelt thanks to its quality team, managers, and employees for their contributions to this impressive accomplishment. The company will continue to strive for excellence in all areas of operation, including quality, customer satisfaction, and environmental sustainability.
It should be noted that ISO 9001:2015 standard outlines the requirements for a quality management system, while the ISO 10002:2018 standard deals with customer satisfaction and complaints handling, and the ISO 14001:2015 standard outlines the requirements for an environmental management system.